Refund policy

Return & Refund Policy – The Wolf Store

At The Wolf Store, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing your order.

Return Eligibility

We do not accept returns for:

  • Wrong size ordered

  • Fitting issues

  • Change of mind

  • Color or design preference

  • Any other customer preference-related reason

Please check the size chart carefully before placing your order, as orders cannot be returned or exchanged for sizing issues.

Defective or Incorrect Products

If you receive a product that is defective, damaged, or incorrect, you may request a replacement.

To be eligible:

  • Contact us within 12 hours of delivery.

  • Provide clear photos and videos of the issue.

  • The product must be unused, unwashed, and returned with its original tags and packaging.

Replacement Charges

Approved replacement requests are subject to:

  • Handling fees

  • Any other applicable processing charges

These charges must be paid before the replacement is dispatched.

Cash on Delivery (COD) & Prepaid Orders

The above policy applies to both COD and Prepaid orders.

Returns are not accepted for either payment method due to size issues, fitting issues, customer preference, or change of mind.

Refunds

Refunds are not available for returned products, as returns are not accepted under this policy.

If a replacement cannot be provided due to stock unavailability, The Wolf Store may, at its sole discretion, offer an alternative solution.

Important Notes

  • Please review the product description and size chart carefully before ordering.

  • Products that are used, washed, altered, damaged after delivery, or returned without original packaging and tags will not be accepted.

  • The Wolf Store reserves the right to reject any return, refund, or replacement request that does not comply with this policy.